1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Date of birth (when required)

• Emergency contact information

• Payment and billing information

• Travel preferences

• Rooming requests and booking details

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Referral sources

• Cookies and analytics data

Communications

Information you provide when:

• Submitting inquiry forms

• Joining mailing lists

• Participating in surveys

• Contacting us via email, social media, or messaging platforms

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2. How We Use Your Information

We use your information to:

• Process reservations and payments.

• Manage hosted experiences and accommodations.

• Respond to questions and customer service requests.

• Send confirmations, updates, and travel information.

• Improve our website and services.

• Provide marketing communications and newsletters.

• Comply with legal obligations.

• Protect against fraud and unauthorized activity.

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3. Payment Information

Payments may be processed through secure third-party providers such as:

• Stripe

• Affirm

• Uplift

• Other approved payment platforms

Upside Down Expeditions LLC does not store complete credit card numbers or payment credentials.

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4. Sharing Information

We do not sell or rent personal information.

We may share information with trusted third parties when necessary to provide services, including:

• Accommodation suppliers

• Travel providers

• Payment processors

• Technology and website providers

• Insurance providers (when requested)

• Government agencies when required by law

Information is shared only to the extent reasonably necessary to provide services or comply with legal obligations.

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5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.

• Analyze visitor behavior.

• Remember preferences.

• Measure website performance.

Users may disable cookies through their browser settings, though certain website features may be affected.

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6. Email Marketing

If you subscribe to our mailing list, we may send:

• Event announcements

• Promotions

• Travel updates

• Special offers

• Newsletters

You may unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us directly.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill reservations and services.

• Meet legal and accounting obligations.

• Resolve disputes.

• Enforce agreements.

Information that is no longer required may be securely deleted or anonymized.

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9. Third-Party Websites

Our website may contain links to third-party websites, suppliers, or services.

Upside Down Expeditions LLC is not responsible for the privacy practices, content, or policies of those external sites. Users are encouraged to review the privacy policies of any third-party providers they visit.

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10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 17.

If we become aware that information has been collected from a child without parental consent, we will take reasonable steps to remove such information.

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11. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access personal information we maintain about you.

• Request corrections to inaccurate information.

• Request deletion of personal information, subject to legal obligations.

• Withdraw consent for marketing communications.

• Request information regarding how your data is used.

Requests may be submitted using the contact information provided below.

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12. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including the right to know what categories of personal information are collected and the right to request deletion of certain personal information.

Upside Down Expeditions LLC does not sell personal information.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Changes become effective immediately upon posting to our website. Continued use of our website or services constitutes acceptance of any updated policy.

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​Contact Information

Upside Down Expeditions LLC
Seattle, Washington, USA

📧 contact@upsidedownexpeditions.com
🌐 www.udexpeditions.com

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Our Commitment

At Upside Down Expeditions LLC, we believe travel is about more than destinations. It's about the people you meet, the communities you discover, and the stories that unfold along the way. Guided by our values of Connection • Community • Curiosity, we're committed to creating spaces where guests feel welcomed, respected, and supported. That commitment extends to your privacy. We value the trust you place in us and are dedicated to protecting your personal information with transparency, care, and integrity.

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    Good People • Chill Vibes

🦩🍍✌️